Chatter Questions helps you promote engagement by giving users the ability to ask and
answer questions in their Chatter feed, in groups, and in records. Members in your users’ groups
and Experience Cloud sites can answer questions in Chatter just as they would comment on a Chatter
post. Users in sites built on the Customer Service template can
also attach files to questions.
Required Editions
| Available in: Salesforce Classic |
| Chatter Questions is available in: Group, Professional,
Developer, Performance, Enterprise, and Unlimited
Editions.
|
| User Permissions Needed |
| To edit the global publisher layout: |
Customize Application |
To set up Chatter Questions, add the Question action to the global publisher layout. In orgs
created after Summer ’14, the Question action is automatically added, but we recommend dragging
it to the far left to increase its visibility.
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From Setup, enter Publisher Layouts in the Quick
Find box, then select Publisher Layouts.
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Click Edit next to the global publisher layout.
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Drag the Question action from the palette to the global publisher layout. If the Question
action already appears in the layout, drag it to the location where you want it.
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Click Save.
- Enable Upvotes and Downvotes
Enable upvoting and downvoting in lieu of liking questions and answers in your Experience Cloud site. When you enable upvoting and downvoting, members see an Upvote option under a question or answer and a Downvote option on the question or answer’s overflow menu. The Like option goes away. Upvoting and downvoting are disabled by default in Experience Cloud sites created in Spring ’19 and later.
