Experience Cloud sites can thrive when their managers, moderators, and admins understand their unique roles and work together effectively.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions |
An Experience Cloud site manager and moderator work hand-in-hand. They’re partners and support one another in fostering engagement and harmony. Sometimes, they perform some of the same tasks, but each has unique contributions. The site manager monitors adoption and engagement and the moderator ensures that the site is a healthy environment and that members feel encouraged to be active and helpful to each other.
Experience Cloud site managers, moderators, and admins all work together to protect, engage, and measure a site’s success.
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Prevent spammers, bots, and trolls from attacking the site. Protect the site from trademark infringement and legal issues. Ensure site members use appropriate language and adhere to the terms of use. |
Welcome new members, add contributors, and connect members with resources. Help ensure that members questions are answered quickly. Acknowledge helpful members and thank them. Identify, encourage, groom, and retain MVPs. |
Review analytics on community health. Measure return on investment (ROI) and key performance indicators (KPI), such as money saved and cases deflected. Identify and track community trends. |
- What’s an Experience Cloud Site Manager?
Experience Cloud site managers help ensure that a site thrives by encouraging member participation. - What’s an Experience Cloud Site Moderator?
Experience Cloud site moderators help ensure the success of a site by monitoring user activity and flagged items.