Close a Conversation, Poll, or Question in an Aura Site

The question is answered, the topic discussed, the poll decided. What do you do now? You end the conversation. Admins, moderators, and permitted members can close a question, poll, or post in an Aura site. And, if needed, they can reopen it. It’s a nice way to stop the churning on a settled matter.

Required Editions

Available in: Salesforce Classic and Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions

Applies to: Aura sites

User Permissions Needed
To assign close conversation permission to a user in a site:	Enable Chatter AND Create and Set Up Experiences
To close a conversation, in a site:	Close Conversation Threads

User Permissions Needed

To assign close conversation permission to a user in a site:

Enable Chatter

AND

Create and Set Up Experiences

To close a conversation, in a site:

Close Conversation Threads

Closing conversations is available in group, topic, discussion, and user profile feeds in your Experience Builder sites. Admins and moderators can close posts, polls, and questions without any special configuration. Admins can assign the Close Conversation Threads permission to site members.

Note When a conversation is exposed in your internal org, for example, through a cross-site stream, the conversation’s open or close status is respected.

After a thread is closed, some actions are available to all and some actions are available only to admins and authorized members. This table outlines who can do what after a feed item is closed.

Action	Availability on a Closed Conversation
Add a comment	Blocked
Answer a question	Blocked
Vote on a poll	Blocked
Edit a feed item or its comments or answers	Blocked to author; available to admins, moderators, and people with the Close Conversation Threads permission
Edit a topic	Available
Delete a feed item or its comments or answers	Blocked to author; available to admins, moderators, and people with the Close Conversation Threads permission If a user has the Close Conversation Threads permission, they can delete feed items whether the conversation is open or closed.
Publish a pending review comment (site moderation)	Available to admins and moderators
Like or unlike; upvote or downvote	Available
Select or remove a best answer	Blocked to author; available to admins, moderators, and people with the Close Conversation Threads permission
Company verify; remove verification	Available only to people with the Verify Answers to Chatter Questions permission
Flag	Available
Share	Available
Bookmark	Available
Mute and unmute	Available
Escalate to case	Available only to people permitted to escalate a feed item to a case

The Close Question option on a feed item's overflow menu

Go to the feed item, for example, a question, poll, or post, and open its overflow menu.
To close a question, select Close Question; to close a post, Close Post; to close a poll Close Poll.
The feed item is closed to most new actions.

Note When a feed item is closed, the overflow menu shows open options, for example, Open Question, Open Post, and Open Poll.