Salesforce Docs Portal

Enable Notifications in Experience Builder Sites

With Global Notifications, your members receive messages wherever they’re working, whether in their sites or in their apps. Members receive notifications on any screen—mobile, tablet, and desktop. This functionality is available in Experience Builder sites based on Customer Service (Napili), Partner Central, and any Lightning Bolt solutions.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions
User Permissions Needed
To create permission sets: Manage Profiles and Permission Sets
To assign a permission set to a user: Assign Permission Sets
To create, customize, or publish a site: Create and Set Up Experiences AND View Setup and Configuration

Notifications in communities

All events that trigger notifications are supported. Members can even trigger notifications on record feeds. For example, an internal member can trigger a notification from the Salesforce org by @mentioning an external member on a lead or opportunity. When a member clicks a notification, the originating detail page or other appropriate location is displayed for easy collaboration across sites and apps.

Note
Note
  • If you use the Build Your Own (Aura) template, create the Feed Detail page so you can see notifications.
  • Replies on threaded discussions only trigger notifications for the post owner.

By default, the Notifications icon is hidden in existing sites and displayed in new sites.

  1. In Experience Builder, click Settings on the left sidebar and then click Theme.
  2. For the default Customer Service theme layout, show or hide Notifications for your members by selecting Hide Notifications icon in site header.