Salesforce administrators with the Manage Chatter Messages
permission can access all users’ private messages via SOAP API. You can view and delete
any message (for example, for compliance).
Required Editions
| Available in: Salesforce Classic |
| Available in: Enterprise, Performance, Unlimited, and
Developer Editions for users with a Salesforce license, and
Database.com Edition for users with a Database.com Admin license
|
When you delete private Chatter messages, consider these guidelines.
-
Messages are hard deleted. That is, they’re removed
completely without a trip to the Recycle Bin.
- Deleted messages aren’t included in message search results.
-
Deleting a message that resulted from sharing
a file with someone doesn’t also delete the file.
- If all messages in a conversation are deleted, the conversation isn’t shown in My
Messages. The conversation can’t be retrieved via Connect REST API.
- If replies via email are enabled, and a user replies to a deleted message, Chatter returns
an error notification and doesn’t process the reply message.
