A great way to get someone’s attention or to share a post with a group is to mention them.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
| Available in: Group, Essentials, Professional, Enterprise, Performance, Unlimited, Developer, and Contact Manager Editions |
Note To get the best performance, access checks for mentions occur after you select a name. If
the check fails, a message tells you that the mentioned user can't see the update:
[Name] doesn't have access and won't see this update. The mention becomes a link.
When you have access to the mentioned person, the link is to that person's profile. When you
don't have access—for example, when the user is an external user—the link is to
the person's user record detail page. In either case, the mention doesn't trigger a
notification for the mentioned person.
- @Mention People and Groups in Chatter Posts and Comments
@Mention a person or a group to call their attention to something you want them to see. - Visibility of User and Group @Mentions in Chatter
When you @mention people or groups in a Chatter update, anyone who has access to the update can see the post and all comments.