Chatter Questions lets users in Salesforce and Experience Cloud sites ask questions in the feed. Here are some common questions about the feature.
- Why use Chatter Questions instead of asking my question in a regular Chatter post?
- Asking a question in Chatter saves you time. When you ask a question, similar questions and articles appear as you enter your question (Salesforce Classic and sites only). Chances are that someone already asked the same question, and it could have many answers or a best answer. Chatter Questions harnesses the value of existing content in Chatter.
- Can I filter the Chatter feed to show only questions?
- Yes, in Salesforce Classic. At the top of your Chatter feed, click
next
to Show and select Questions. - Can I search for questions in Chatter?
- Yes. Use the Search This Feed button (
) at the top of
your Chatter feed. Questions are included in the feed search results. - Is Chatter Questions available in the Salesforce mobile app?
- No.
- What happens when someone asks a question?
- Their question appears in the Chatter feed for their followers or the person or group they asked the question of. An email notification is also sent to the person or group they asked the question of. After a user asks a question, other users can then answer the question directly in Chatter.
- Who can select a best answer for a question?
- The person who asked the question and moderators can select the best answer for a question. Moderators can be the Chatter moderator or the site moderator. Your Salesforce administrator can also select the best answer for a question. For details, see Select a Best Answer for a Question in Chatter.
- Can I track Chatter Questions use and adoption in my Salesforce organization?
- Yes, in Salesforce Classic and sites. For details, see Track Use of Chatter Questions in Your Salesforce Organization and Experience Cloud Sites.