Chatter Email Settings and Branding

You can change the format of your company’s outgoing emails and control whether users receive email notifications.

Required Editions

Available in: Salesforce Classic and Lightning Experience

Available in: Essentials, Group, Professional, Enterprise, Performance, Unlimited, Contact Manager, and Developer Editions

If Chatter is enabled, email notifications are enabled by default. However, your users can configure their own email settings. They control whether they receive emails, how often they receive them, and the types of changes that trigger notifications.

Configure general Chatter email settings and branding from Setup. Enter Email Settings in the Quick Find box, then select Email Settings. This table describes the settings.

Setting	Description
General Settings
Allow Emails	Enables or disables email notifications for your entire company. If you deselect this option, all email notifications are disabled and your users don’t receive notifications.
Allow Email Replies	If selected, users can reply to email notifications about messages and comments via email instead of navigating to the comment or message in Chatter.
Allow Posts via Email	If selected, users can post to groups through email.
Allow Attachments via Email	If selected, users can include attachments on posts to groups that are made through email.
Show mobile app download badges	Show App Store and Google Play download badges for Salesforce in all Chatter email notifications from your internal org. Badges don’t appear in email notifications from Experience Cloud sites. A recipient’s language setting affects whether badges appear: if a badge isn’t translated in the set language, it doesn’t appear in the email. The show badges option is selected by default.
Allow API-only Chatter Digests	This setting appears only if API-only Chatter Digests are enabled for your company. To enable this feature, contact Salesforce. When you select this option, daily and weekly scheduled digests are disabled for your entire company. To provide digests to your users, you must call the API.
Sender
From Name	The name that appears as the sender’s name in the email notification. Enter a name in this field if you want the sender name to contain a static value, such as your company’s name. If you leave this field blank, a dynamic name is used.
Email Address	The email address of the sender. For example, add your company’s email address. This field is required for Chatter email notifications to be sent. A few things to keep in mind: If the `Allow Email Replies` setting isn’t selected, then replies sent via email go directly to this email address and don’t appear on the Chatter post. Chatter email notifications are only sent from verified email addresses. Don’t use a distribution email list in this field. Verification emails are sent when this field is populated. If you use a distribution email list, verification emails are sent to everyone in that list.
Branding
Logo	The Chatter logo appears in the email notification by default. To keep your email notifications consistent with your company’s brand, upload your company logo and replace the default.
Footer Text	The text that appears in the footer of the notification email. We strongly recommend including your company’s physical address to comply with applicable anti-spam laws.