In case feeds show users a relative timestamp on new posts, like 10m ago, or an absolute
timestamp, like January 7, 2020 at 12:15PM. Comments and replies are also shown with relative
timestamps.
Required Editions
| Available in: Lightning Experience |
| Available in: Essentials, Group, Professional, Enterprise,
Performance, Unlimited, Developer, and Contact Manager
editions.
|
| User Permissions Needed |
| To set up case feed timestamp format: |
Customize Application |
-
In Setup, enter Chatter in the Quick Find box
and select Chatter Settings.
-
To show relative timestamps on new posts, comments, and replies in case feeds, select
Show relative timestamps. To show absolute timestamps, deselect the
setting.
When Show relative timestamps is selected, case feed posts less
than two days old show relative timestamps. After two days, timestamps on case feed posts
change to absolute. Case feed comment timestamps remain relative. When relative timestamps are
shown, users can see the absolute timestamp by hovering over the stamp.
