Troubleshoot Salesforce Catalog Errors

Diagnose and fix the most common issues when setting up Salesforce Catalog.

Salesforce Catalog automatically creates and manages a set of underlying objects to build and maintain your data catalog—including connectors, data streams, data lake objects, data model objects, and their field mappings. To maintain the integrity of your catalog, don't directly modify these system-managed objects.

Error	Troubleshooting Suggestions
Failure during metadata ingestion and processing.	Wait for Data 360 to automatically refresh. Contact Salesforce Customer Support for a reset if the failure persists.
Catalog refresh error.	Wait for Data 360 to run an automatic refresh. In the case of a refresh failure, Data 360 retries an automatic refresh. Contact Salesforce Customer Support for a reset if the failure persists.
Metadata Grounding Model Context Protocol (MCP) queries don't return any results.	After you enable Salesforce Catalog, Data 360 runs a full metadata extraction and ingestion. After which a search index is built. This process can take time to complete depending on the size of the data. Contact Salesforce Customer Support for a reset if the failure persists.