Get tips for solving the most common data action and data action target
errors.
| Error |
Troubleshooting Suggestions |
| Events aren’t coming through the webhook data action target. |
- Confirm that the webhook data action target has a secret key.
- If there’s no secret key, generate one for signature validation.
|
| Events aren’t being generated in the Marketing Cloud Engagement data action
target. |
- Check whether the data extension attribute name in Journey Builder uses the correct
naming format. The name must start with the object API name of the data model object
selected in Data Cloud, followed by an underscore and the attribute API name. For example,
Shopping_Events__dlm_deviceId__c.
- Make sure that the required field is present in the event payload.
- Check if the subscriber key value that you selected when creating the data action isn’t
null during event payload ingestion.
- The datatypes of the fields configured in Engagement and Data Cloud must match.
- The length of the attribute can’t exceed the value that you’ve defined in the data
extension in Journey Builder.
|
