---
schema_version: "1"
id: 433a0d6a394e5b68ca65284b95922c1aad95e58e141aadd73cf35366afa4f1a2
title: Troubleshoot Data Action Errors
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/data/264-0-0/c360_a_data_action_troubleshooting.md
canonical_url: https://help.salesforce.com/s/articleView?id=data.c360_a_data_action_troubleshooting.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 05df2486191e30bf9455752a7818034881e0d906cdfddac761e0b6f67aeb79b5
description: Get tips for solving the most common data action and data action target errors.
products:
  - Data 360
release: "264"
---
# Troubleshoot Data Action Errors

Get tips for solving the most common data action and data action target errors.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d18650e36">Error</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d18650e39">Troubleshooting Suggestions</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Error" class="slds-cell-wrap" style="vertical-align:top;" headers="d18650e36 ">Events aren’t coming through the webhook data action target.</td>

          <td data-label="Troubleshooting Suggestions" class="slds-cell-wrap" style="vertical-align:top;" headers="d18650e39 ">
            <ul>
              <li>Confirm that the webhook data action target has a secret key.</li>

              <li>If there’s no secret key, generate one for signature validation.</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Error" class="slds-cell-wrap" style="vertical-align:top;" headers="d18650e36 ">Events aren’t being generated in the Marketing Cloud Engagement data action
            target.</td>

          <td data-label="Troubleshooting Suggestions" class="slds-cell-wrap" style="vertical-align:top;" headers="d18650e39 ">
            <ul>
              <li>Check whether the data extension attribute name in Journey Builder uses the correct
                naming format. The name must start with the object API name of the data model object
                selected in Data Cloud, followed by an underscore and the attribute API name. For example,
                Shopping_Events__dlm_deviceId__c.</li>

              <li>Make sure that the required field is present in the event payload.</li>

              <li>Check if the subscriber key value that you selected when creating the data action isn’t
                null during event payload ingestion.</li>

              <li>The datatypes of the fields configured in Engagement and Data Cloud must match.</li>

              <li>The length of the attribute can’t exceed the value that you’ve defined in the data
                extension in Journey Builder.</li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>

#### See Also

- [_Salesforce Help_: Create a Webhook Data Action Target](https://help.salesforce.com/s/articleView?id=data.c360_a_create_a_data_action_target_of_webhook_type.htm&release=264.0.0&type=5 "Send a data action event to a webhook target and protect the message integrity with a Salesforce-generated secret key. A webhook is a type of API that’s event driven rather than request driven. The secret key validates the payload requests sent from Salesforce. The webhook transports the HTTP payload with events in the format of DataObjectDataChgEvent.")
- [_Salesforce Help_: Create a Marketing Cloud Data Action Target](https://help.salesforce.com/s/articleView?id=data.c360_a_create_a_marketing_cloud_data_action_target.htm&release=264.0.0&type=5 "Send automated emails and journeys to customers based on behavioral or transactional event data routed from Data 360. Trigger emails and journeys to customers from data model objects (DMOs) and calculated insights. For example, a customer purchases an item and searches for “installation manual” on your website. You trigger an event that sends the customer an email with a how-to video or installation instructions.")