The Customer 360 Data Model case subject area groups and defines recorded issues, such as laptop connectivity problems or support tickets.
The case subject area includes the individual, account, account contact, and case data model objects.
For more details and a larger image, visit the Data Model Gallery
| DMO | Description | Reference Doc Link |
|---|---|---|
| Account | A Data 360 DMO for how a party wants to interact with your company. | Account DMO Reference |
| Account Contact | A Data 360 DMO for an individual who has a role specific to an account. | Account Contact DMO Reference |
| Case | A Data 360 DMO for support cases based on recorded issues, for example, a laptop connectivity problem. | Case DMO Reference |
| Individual | A Data 360 DMO for contacts, customers, or other people interested in your company’s products or services. | Individual DMO Reference |