---
schema_version: "1"
id: 60281d6da19426cb528b68d18d07c8f1e3e31935e0cb02b6a0c440e93de723d6
title: Case Data Model
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/data/264-0-0/c360_a_case_data_model.md
canonical_url: https://help.salesforce.com/s/articleView?id=data.c360_a_case_data_model.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a7a23551d4146b6b9bbd1e5ac39a6c160230185da4c979d57ed2e3493db07797
description: The Customer 360 Data Model case subject area groups and defines recorded issues, such as laptop connectivity problems or support tickets.
products:
  - Data 360
release: "264"
---
# Case Data Model

The Customer 360 Data Model case subject area groups and defines recorded issues, such as laptop connectivity problems or support tickets.

The case subject area includes the individual, account, account contact, and case data model objects.

![small case overview data model diagram](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-data-data_cloud-264-0-0-production-enus/f3569962-3c9b-4f83-9d0c-b6a574e785da/data_cloud/images/DataCloud_Case_DataModel_082824_zh.png)

For more details and a larger image, visit the [Data Model Gallery](https://developer.salesforce.com/docs/platform/data-models/guide/case.html)

  
| DMO | Description | Reference Doc Link |
| --- | --- | --- |
| Account | A Data 360 DMO for how a party wants to interact with your company. | [Account DMO Reference](https://developer.salesforce.com/docs/atlas.en-us.c360a_api.meta/c360a_api/c360dm_account_dmo.htm) |
| Account Contact | A Data 360 DMO for an individual who has a role specific to an account. | [Account Contact DMO Reference](https://developer.salesforce.com/docs/atlas.en-us.c360a_api.meta/c360a_api/c360dm_account_contact_dmo.htm) |
| Case | A Data 360 DMO for support cases based on recorded issues, for example, a laptop connectivity problem. | [Case DMO Reference](https://developer.salesforce.com/docs/atlas.en-us.c360a_api.meta/c360a_api/c360dm_case.htm) |
| Individual | A Data 360 DMO for contacts, customers, or other people interested in your company’s products or services. | [Individual DMO Reference](https://developer.salesforce.com/docs/atlas.en-us.c360a_api.meta/c360a_api/c360dm_individual_dmo.htm) |