When you test retrievers by querying search indexes, your data is processed in Data 360. The primary usage type for retriever testing is Data Queries. Use of retriever playground impacts the consumption of credits used for billing in the following usage types.
Use Digital Wallet to check which consumption cards are active in your org, find out how many credits are available on each card, and determine how many credits have been consumed in each usage type
Some usage types aren’t metered for certain licenses or editions, such as a Data 360 Profiles license or Agentforce 1 Edition. Check your licenses and review license documentation for more information.
Unstructured data processing features such as search index are not available for orgs operating Data 360 under the Customer Data Platform (CDP) license.
Data 360 Usage
When you use Data 360 for data collection and processing, your org consumes credits from either the Data Services consumption card or the Flex Credits consumption card.
- If your contract included Data Service Credits, those are consumed for all Data 360 usage.
- If you run out of Data Service Credits, your org is billed at your Data Service Credit overage rate for the remainder of your term unless more credits are added.
- If you have Flex Credits for Data 360, those credits are consumed instead.
Data Services and Flex Credits organize data services within different usage type groupings. For more information, see Data Services Billable Usage Types for Data 360 and Flex Credits Usage Types for Data 360. To check multipliers for each usage type, see the Multipliers for Data Services Rate Card or the Agentforce & Data 360 Flex Credits Rate Card. The cost of each credit is determined by your contract.
| Digital Wallet Card | Usage Type | Usage Type Description | Notes |
|---|---|---|---|
| Data Services | Data Queries |
Usage is calculated based on the number of records processed. The count of records processed depends on the structure of a query as well as other related factors such as the total number of records in the objects being queried. |
For vector search queries against unstructured data, the number of vectors in the search index are counted. For hybrid search queries against unstructured data, the number of vectors and keyword records in the search index are counted. In a typical search index, the number of keyword records is the same as the number of vectors. |
| Flex Credits | Data 360 Queries |
Usage is calculated based on the number of records processed. The count of records processed depends on the structure of a query as well as other related factors such as the total number of records in the objects being queried. When an object is queried in the context of a data space, the number of rows processed is based on the total number of processed rows in the source object, not the number of rows pertaining to the particular data space |
This usage type is consumed only if you don’t have any Data Services credits. For vector search queries against unstructured data, the number of vectors in the search index are counted. For hybrid search queries against unstructured data, the number of vectors and keyword records in the search index are counted. In a typical search index, the number of keyword records is the same as the number of vectors |
Agentforce and Generative AI Usage
When your org uses an Agentforce or generative AI, it consumes Agentforce Flex Credits.
To check multipliers for each usage type, see the Agentforce & Data 360 Flex Credits Rate Card. The cost of each credit is determined by your contract.
| Digital Wallet Card | Usage Type | Usage Type Description | Notes |
|---|---|---|---|
| Flex Credits |
Standard Prompts Basic Prompts Advanced Prompts |
Usage is calculated based on two factors: the number of direct requests to the LLM via the LLM gateway, and whether the gateway uses a Salesforce managed large language model. The specific category depends on the model that is used. See Large Language Model Support to find out which usage types apply. All Standard, Basic, and Advanced prompts process up to 2,000 tokens per prompt. Token usage is rounded up in 2,000-token increments. All Standard, Basic, and Advanced prompts that exceed this limit will be metered as multiple prompts, with each additional 2,000-token chunk counting as a new prompt. For example, a prompt with a total of 6,500 input and output tokens will be metered as 4 prompts. Tokens are units of data processed by the AI models.  Note Advanced Prompts were launched with a designated multiplier listed in the Agentforce
Flex Credits Rate Card. Salesforce will start metering the use of Advanced
Prompts on July 21, 2026.
|
To generate a context recall score and context precision score in the advanced testing mode, retriever playground makes LLM gateway calls that are counted as Standard Prompts. Testing retrievers in the basic mode does not consume flex credits. |