Create automation using outputs from an activated model for decision-making. Predictive models that are activated in AI Models (formerly Einstein Studio) are surfaced in Flow as actions. You can use all flow types and choose a flow based on your goal. For example, if a business process requires user input or you want to display specific data to users, use a screen flow. If you want to automate possible actions to take after a record is created, updated, or deleted, use a record-triggered flow.
- Use a Screen Flow to Enrich Records with Predictions
Create a screen flow to get records from Salesforce objects and add a prediction to a Lightning page. For example, you can add a lead conversion prediction score to a lead record. - Use a Record-Triggered Flow to Automate Actions when a Prediction Changes
Automatically perform actions when a record is created, updated, or deleted. Let's look at how to use a flow to create actions when a prediction score on a case updates and it exceeds the threshold, indicating a case escalation.