Troubleshoot Shopper Profile Sync

Monitor Sync Job Executions

To review recent sync activity, search for the sync job by ID sfcc-sync-unified-shopper-profiles on the job history page. You can view start and end times and the number of records processed. For more information, see View Job History.

Find Shopper Profile Sync Logs in Log Center

To capture log entries, add a log rule for each role you want to monitor. In Log Center, click App Launcher , and then go to Config | Log Level, and click the plus icon to add a rule. For more information, see Access Log Center.

Enable these log categories based on the role you're investigating.

Role	Log Category
Publisher	com.demandware.beehive.core.unifiedprofile
Subscriber	com.demandware.component.transaction.anccrm.integration

Error Log Phrases

Search Log Center at the Error level for these phrases to identify sync failures.

Sync Job

• Exception in beforeStep for profile sync job
• Error processing chunk
• Failed to process
• Error in publish stream

Publisher

• Error in publish stream
• Error during publishing - Unauthenticated
• Internal Eventbus Error - Unavailable
• Eventbus Error
• Failed to serialize custom field values for customer

Subscriber

• Failed to enable sync preference for core org
• Failed to handle event
• No recordIds in CDC event for transactionKey
• Failed to get changed fields from event record
• Error during subscription
• Internal Eventbus Error
• Eventbus Error

Field Synchronization Delay

If you add a field to a Person Account, wait up to 5 minutes before it shows up in the dropdown menu on the Attribute Mappings UI.