---
schema_version: "1"
id: 6bd5dd6d00761a2afdc43e07e4046c54cffec58943d388f9b30b49ce1fa22768
title: Troubleshoot Shopper Profile Sync
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_troubleshoot_shopper_profile_sync.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_troubleshoot_shopper_profile_sync.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0c822ff0e507ddf9661fa18c6c2056604d119374d955a748eebcb1330cec3b1a
description: Use these troubleshooting steps to diagnose and resolve issues with B2C Commerce Shopper Profile Sync.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Troubleshoot Shopper Profile Sync

Use these troubleshooting steps to diagnose and resolve issues with B2C Commerce Shopper Profile Sync.

## Monitor Sync Job Executions

To review recent sync activity, search for the sync job by ID sfcc-sync-unified-shopper-profiles on the job history page. You can view start and end times and the number of records processed. For more information, see [View Job History](https://help.salesforce.com/s/articleView?id=cc.b2c_view_job_history.htm&type=5&language=en_US).

## Find Shopper Profile Sync Logs in Log Center

To capture log entries, add a log rule for each role you want to monitor. In Log Center, click App Launcher ![App Launcher](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/cc/b2c_merchandiser_administrator/images/appLauncher.png), and then go to **Config** | **Log Level**, and click the plus icon to add a rule. For more information, see [Access Log Center](https://help.salesforce.com/s/articleView?id=cc.b2c_start_log_center.htm&type=5&language=en_US).

![Log Center configuration showing log rule for Shopper Profile Sync](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/cc/b2c_merchandiser_administrator/images/b2c_shopper_profile_sync_log_rule.png)

Enable these log categories based on the role you're investigating.

 
| Role | Log Category |
| --- | --- |
| Publisher | com.demandware.beehive.core.unifiedprofile |
| Subscriber | com.demandware.component.transaction.anccrm.integration |

## Error Log Phrases

Search Log Center at the **Error** level for these phrases to identify sync failures.

**Sync Job**

- Exception in beforeStep for profile sync job
- Error processing chunk
- Failed to process
- Error in publish stream

**Publisher**

- Error in publish stream
- Error during publishing - Unauthenticated
- Internal Eventbus Error - Unavailable
- Eventbus Error
- Failed to serialize custom field values for customer

**Subscriber**

- Failed to enable sync preference for core org
- Failed to handle event
- No recordIds in CDC event for transactionKey
- Failed to get changed fields from event record
- Error during subscription
- Internal Eventbus Error
- Eventbus Error

## Field Synchronization Delay

If you add a field to a Person Account, wait up to 5 minutes before it shows up in the dropdown menu on the Attribute Mappings UI.