Before setting up a Shopper Agent for B2C Commerce, consider supported functionality, usage, limitations and allowances, limits, and other issues.
- B2C Shopper Agent Language and Locale Support
The B2C Shopper Agent supports English in these locales. - B2C Shopper Agent Large Language Model Support
Understand supported large language models (LLMs) from multiple providers for embedded features, such as Prompt Builder, including Salesforce-managed models available out of the box. Learn how to bring your own model (BYOLLM) using AI Models (formerly Einstein Studio). - Einstein Trust Layer Service Support
The Shopper Agent for B2C Commerce supports these trust layer services. - Usage Types Consumed by the B2C Shopper Agent
The Shopper Agent uses generative AI and Data Cloud to ingest, store, and process data. You’re billed in these categories when you use the Shopper Agent. Before deployment, work with your Salesforce account team to confirm license availability and plan credit usage. - B2C Shopper Agent Limitations
Review these limits of the B2C Shopper Agent. - B2C Shopper Agent Subagent and Action Support
The Shopper Agent can't use these subagents and actions available in Agentforce Builder.