Configure Product Feed General Settings for OpenAI

On the General Settings tab, enter your SFTP credentials and the seller information that OpenAI requires to list your B2C Commerce products. Optionally, set global overrides for the price and image columns that apply to every row in your feed.

The General Settings tab has two sections:

• SFTP Configuration: Enter the SFTP credentials that OpenAI provides. The system uses these credentials to upload your product feed to OpenAI.
• Business Details: Provide the seller information that OpenAI needs to list your products. You can also set global overrides for the price and image columns. Business Details values apply to every row in the feed.

Restriction SFTP credentials can be entered only on production instances, and the daily feed sync runs only on production. You can configure Business Details, field mappings, product filter rules, and the feed preview on any non-production instance—development, staging, or sandbox.

Note The OpenAI catalog feed integration supports English-language content only. Additional locales are coming soon.

1. Click App Launcher , and then select Merchant Tools | Site | AI & Social Integrations | OpenAI.
2. Click the General Settings tab.
3. In the SFTP Configuration section, enter your SFTP credentials and click Connect.

   For step-by-step details, including how to disconnect, see Connect to the Channel Partner.

4. In the Business Details section, for Seller Name, enter your store or brand name as you want it shown to shoppers in ChatGPT.

   The seller_name field is required. The value appears on every row of your feed.

5. Optional: (Optional) For List Price Book, select a price book.

   The selected price book overrides the price column in Field Mapping. The dropdown lists only price books that are active and contain prices in the feed currency. If you later deactivate the selected price book, reconfigure List Price Book to point at a different price book. If you don't select a price book, B2C Commerce derives the list price from the sale price book selected by the B2C Commerce price engine. See List Price Derivation.

6. Optional: (Optional) For Image View Type, select an image view type.

   The selected image view type overrides the image_url column in Field Mapping. If you don't select a view type, B2C Commerce uses the default mapping: large view, falling back to the first available view type.

   Salesforce recommends that you select a specific view type. If your catalog doesn't include a "large" view type, the default fallback selects the first available view type, which can be unsuitable for ChatGPT (for example, a swatch view).