Customize and Activate a Notification Channel Template and Flow

Update a notification channel template with your B2C Commerce site logo and colors to provide a branded experience. After you install the flows and templates, activate the applicable flow in your connected Salesforce org to start sending notifications.

First, complete the steps in Install a Shopper Notification Channel Flow and Template.

Important To prevent sending duplicate notifications to your shoppers, turn off any external or third-party messaging services before you activate a notification flow.

1. Click App Launcher , and then select Merchant Tools | Site | Online Marketing | Notifications.
2. In a notification tile, click Settings.
3. In a channel tile, under Experience, click Template.
4. In Content Builder, make and save your changes.
5. In a channel tile, under Experience, click Flow.
6. In Flow Builder, select the Send Email Message, Send SMS Message, or Send WhatsApp Message action.

   In the action settings, under Select Communication Subscription, confirm that the subscription that matches the notification type is selected.

   

   Note For SMS and WhatsApp notifications, see Configure the B2C Commerce Shopper Notification Flow.
7. Optional: Extend the flow to include other elements, actions, and components.
8. Save your changes.
9. Activate the flow when you're ready to start sending notifications.
10. Click App Launcher , and then select Merchant Tools | Site | Online Marketing | Notifications.
11. Refresh the page until the flow statuses update in the notification tile.
    

    Important This process can take up to 30 minutes.