---
schema_version: "1"
id: cb9cc33fd7065297f446a8c803135abfcbfb0f4add7d05afedff624ef0e1f7a7
title: Customize and Activate a Notification Channel Template and Flow
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_marketing_customize_flow_and_template.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_marketing_customize_flow_and_template.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 977f9b62872f08ac099baaf75cc817e555138e302585300a5648463998f12549
description: Update a notification channel template with your B2C Commerce site logo and colors to provide a branded experience. After you install the flows and templates, activate the applicable flow in your connected Salesforce org to start sending notifications.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Customize and Activate a Notification Channel Template and Flow

Update a notification channel template with your B2C Commerce site logo and colors to provide a branded experience. After you install the flows and templates, activate the applicable flow in your connected Salesforce org to start sending notifications.

First, complete the steps in [Install a Shopper Notification Channel Flow and Template](https://help.salesforce.com/s/articleView?id=cc.b2c_marketing_install_flow_and_template.htm&language=en_US).

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/images/icon_important.png)

Important To prevent sending duplicate notifications to your shoppers, turn off any external or third-party messaging services before you activate a notification flow.

1. Click App Launcher ![App Launcher](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/cc/b2c_merchandiser_administrator/images/appLauncher.png), and then select **Merchant Tools** | **Site** | **Online Marketing** | **Notifications**.
2. In a notification tile, click **Settings**.
3. In a channel tile, under Experience, click **Template**.
4. In Content Builder, make and save your changes.
5. In a channel tile, under Experience, click **Flow**.
6. In Flow Builder, select the **Send Email Message**, **Send SMS Message**, or **Send WhatsApp Message** action.
    
    In the action settings, under **Select Communication Subscription**, confirm that the subscription that matches the notification type is selected.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/images/icon_note.png)
    
    Note For SMS and WhatsApp notifications, see [Configure the B2C Commerce Shopper Notification Flow](https://help.salesforce.com/s/articleView?id=cc.b2c_marketing_configure_sms_flow.htm&language=en_US).
7. **Optional:** Extend the flow to include other elements, actions, and components.
8. Save your changes.
9. Activate the flow when you're ready to start sending notifications.
10. Click App Launcher ![App Launcher](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/cc/b2c_merchandiser_administrator/images/appLauncher.png), and then select **Merchant Tools** | **Site** | **Online Marketing** | **Notifications**.
11. Refresh the page until the flow statuses update in the notification tile.
    
    ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/images/icon_important.png)
    
    Important This process can take up to 30 minutes.

To change a notification after you activate it, go to Flow Builder in your connected Salesforce org, make your changes, and activate the new version.