Shopper Notification Channels and Templates

Access and customize notification templates and flows for your B2C Commerce storefront from the Notifications page in Business Manager.

Template Description Channels
Post Order Notification
  • Automatically send a marketing notification to a shopper after they've placed an order.
  • Can include personalized promotions.
  • Email
  • SMS
  • WhatsApp
Abandoned Cart Notification
  • Encourage shoppers to return to their abandoned cart and complete their purchase.
  • Resend at a set interval until the cart converts to an order or the notification count reaches the maximum number of retries.
  • Email
  • SMS
  • WhatsApp