---
schema_version: "1"
id: b58c278e5a7bacb7fd2cec6e8292bfaa9a245cd68828934287339f9d56e81094
title: Shopper Notification Channels and Templates
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_marketing_channels_templates.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_marketing_channels_templates.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f6d388ecc9641f226c2eb07b3a908f4603d984fbfbe2560092628e14b4c42194
description: Access and customize notification templates and flows for your B2C Commerce storefront from the Notifications page in Business Manager.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Shopper Notification Channels and Templates

Access and customize notification templates and flows for your B2C Commerce storefront from the Notifications page in Business Manager.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:25%">
        <col style="width:50%">
        <col style="width:25%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d55280e38">Template</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d55280e41">Description</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d55280e44">Channels</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Template" class="slds-cell-wrap" style="vertical-align:top;" headers="d55280e38 ">Post Order Notification</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d55280e41 ">
            <ul>
              <li>Automatically send a marketing notification to a shopper after they've placed an
                order.</li>

              <li>Can include personalized promotions.</li>

            </ul>
          </td>

          <td data-label="Channels" class="slds-cell-wrap" style="vertical-align:top;" headers="d55280e44 ">
            <ul>
              <li>Email</li>

              <li>SMS</li>

              <li>WhatsApp</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Template" class="slds-cell-wrap" style="vertical-align:top;" headers="d55280e38 ">Abandoned Cart Notification</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d55280e41 ">
            <ul>
              <li>Encourage shoppers to return to their abandoned cart and complete their purchase.</li>

              <li>Resend at a set interval until the cart converts to an order or the notification count
                reaches the maximum number of retries.</li>

            </ul>
          </td>

          <td data-label="Channels" class="slds-cell-wrap" style="vertical-align:top;" headers="d55280e44 ">
            <ul>
              <li>Email</li>

              <li>SMS</li>

              <li>WhatsApp</li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>