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Manage Site Taxes in B2C Commerce

The site taxation policy determines whether the site treats product and other prices as gross or net prices.

Make sure that you update all your prices according to the preferred tax policy before you change this preference.

You can:

  • Upload tax tables from another system
  • See how tax calculations can significantly impact the B2C Commerce subscription fees that you pay
  • Implement item-level price adjustments
  • Understand VAT Implications

Developer documentation and reference materials are available in English only. Refer to the English-language Infocenter to access this information.

  1. Click App Launcher App Launcher, and then select Merchant Tools | Site Ordering | Taxation.
  2. On the Taxation Settings page, configure site preferences as follows:
    Taxation Policy Determines whether the site treats product and service prices as gross or net prices. This policy is configured at site creation, and only B2C Commerce Support can change it.
    Map Address To

    Determines how Salesforce B2C Commerce looks up tax jurisdictions based on a customer shipping address.

    If set to Jurisdiction ID, B2C Commerce matches the address attribute configured with Address Mapping 1 against the ID of your jurisdictions.

    If set to Jurisdiction Mappings, B2C Commerce matches the address attributes configured with Address Mapping 1 and Address Mapping 2 against the jurisdiction mappings configured for your site.
    Address Mapping 1

    Use to select which address attributes are used to determine a tax jurisdiction.

    For Address Mapping 1, you can select Country, State, or Zip.

    For Address Mapping 2, you can define a combination of attributes such as Country/State or Country/Zip.
    Address Mapping 2 If the Map Address To setting is Jurisdiction ID, B2C Commerce automatically sets Address Mapping 2 to not used.
  3. On the Tax Classes tab, you can:

    • Create a tax class for your site.

    • Set a tax class to be the default tax class. This tax class is used for products and services that are not assigned to a particular tax class.
    • Delete a tax class.
  4. On the Tax Jurisdictions tab, specify tax jurisdictions for your site.

    When tax jurisdictions are determined based on jurisdiction mappings, B2C Commerce tries to find a jurisdiction for the combination of Address Mapping Attribute 1 (for example, state) and Mapping Attribute 2 (for example, zip). If no specific jurisdiction can be found, the system falls back to a jurisdiction represented by just Mapping Attribute 1 (for example, state). If it can't find a jurisdiction for this mapping, it returns the default jurisdiction.

    • Create a tax jurisdiction.

    • Set a tax jurisdiction to the default tax class.
    • Delete one or more tax jurisdictions.
    Note
    Note Large number of unnecessary tax classes and jurisdictions can exceed the 10 MB limit of Internet Store Markup Language (ISML) template. Exceeding the 10 MB limit causes the TaxRate page to result in an error.
  5. On the Tax Rates tab, specify tax rates for your site. On this page, you define the tax rates for any combination of tax class and tax jurisdiction.
    • Enter the exempt tax rate for tax class/tax jurisdiction combinations.
    • Enter the standard tax rate for tax class/tax jurisdiction combinations.