How a notification channel in B2C Commerce responds to an alert is based on the alert
state. An anomaly detection alert fires once when an anomaly is detected and doesn’t track whether
a condition persists or is cleared.
Notification Channel Actions
| State |
Meaning |
Notification Channel Actions |
| New |
The system detects the alert condition for the first time. |
- Sends an email notification.
- Posts a message to the configured Slack channel.
- Posts an Adaptive Card to the configured Microsoft Teams chat or channel.
- Triggers a new incident in PagerDuty.
|
| Ongoing |
The alert condition remains active during subsequent system checks. |
- Sends a follow-up email notification.
- Posts an update to the Slack channel.
- Posts an Adaptive Card to the configured Microsoft Teams chat or channel.
- Doesn’t create a duplicate incident in PagerDuty by using the deduplication key.
|
| Resolved |
The alert condition clears because log hits fall below your configured
threshold. |
- Sends a resolution email notification.
- Posts a resolution message to the Slack channel.
- Posts an Adaptive Card to the configured Microsoft Teams chat or channel.
- Closes the corresponding PagerDuty incident.
|
