---
schema_version: "1"
id: 7571d04776af69fd05b76f91cd301d336857c756d0f609a9a85cbe4ae7344883
title: How Notification Channels Respond to Alert States
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_how_notification_channels_respond_to_alert_states.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_how_notification_channels_respond_to_alert_states.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 140718739ff9460857e3b71fd066d54c19fb3ade373f1f85c3ab89cdb1866971
description: How a notification channel in B2C Commerce responds to an alert is based on the alert state. An anomaly detection alert fires once when an anomaly is detected and doesn’t track whether a condition persists or is cleared.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# How Notification Channels Respond to Alert States

How a notification channel in B2C Commerce responds to an alert is based on the alert state. An anomaly detection alert fires once when an anomaly is detected and doesn’t track whether a condition persists or is cleared.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small " summary="Notification Channel Actions">
      <caption>Notification Channel Actions</caption>
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d142485e41">State</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d142485e44">Meaning</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d142485e47">Notification Channel Actions</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="State" class="slds-cell-wrap" style="vertical-align:top;" headers="d142485e41 ">New</td>

          <td data-label="Meaning" class="slds-cell-wrap" style="vertical-align:top;" headers="d142485e44 ">The system detects the alert condition for the first time.</td>

          <td data-label="Notification Channel Actions" class="slds-cell-wrap" style="vertical-align:top;" headers="d142485e47 ">
            <ul>
              <li>Sends an email notification. </li>

              <li>Posts a message to the configured Slack channel.</li>

              <li>Posts an Adaptive Card to the configured Microsoft Teams chat or channel.</li>

              <li>Triggers a new incident in PagerDuty.</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="State" class="slds-cell-wrap" style="vertical-align:top;" headers="d142485e41 ">Ongoing</td>

          <td data-label="Meaning" class="slds-cell-wrap" style="vertical-align:top;" headers="d142485e44 ">The alert condition remains active during subsequent system checks.</td>

          <td data-label="Notification Channel Actions" class="slds-cell-wrap" style="vertical-align:top;" headers="d142485e47 ">
            <ul>
              <li>Sends a follow-up email notification. </li>

              <li>Posts an update to the Slack channel.</li>

              <li>Posts an Adaptive Card to the configured Microsoft Teams chat or channel.</li>

              <li>Doesn’t create a duplicate incident in PagerDuty by using the deduplication key.</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="State" class="slds-cell-wrap" style="vertical-align:top;" headers="d142485e41 ">Resolved</td>

          <td data-label="Meaning" class="slds-cell-wrap" style="vertical-align:top;" headers="d142485e44 ">The alert condition clears because log hits fall below your configured
            threshold.</td>

          <td data-label="Notification Channel Actions" class="slds-cell-wrap" style="vertical-align:top;" headers="d142485e47 ">
            <ul>
              <li>Sends a resolution email notification.</li>

              <li>Posts a resolution message to the Slack channel.</li>

              <li>Posts an Adaptive Card to the configured Microsoft Teams chat or channel.</li>

              <li>Closes the corresponding PagerDuty incident.</li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>