Delete one or more customers.
When you delete multiple customers, Salesforce B2C Commerce does this in batch mode. We recommend you use the Import & Export feature when deleting more than 1000 customers at a time. Deleting a customer deletes all address books, wallets, credentials, product lists, baskets, and active, B2C Commerce Einstein, and Analytics Data from the system.
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Click App Launcher
, and then select
- On the Customers page, search for the customers you want to delete using simple or advanced search.
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Select one or more customers, or select all customers and click
Delete.
A message appears
Are you sure that you want to execute the following action for these items: delete?Click OK. - Or Click the Edit All or Edit Selected button to select in batch mode.
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Select Delete Customers and then click
Next.
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On the Step 1: Select Action page, select Delete
Customers.
A message appears,
This customer processing action will delete all selected customers. Click Finish to start this action, click Cancel to abort. -
On the Step 2: Delete Customers - Confirmation page, click
Finish.
The Batch Processing window opens, first showing the process running, and then showing that it finished.
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On the Step 1: Select Action page, select Delete
Customers.