Create an individual gift certificate in Business Manager and set its value and status. Because you can't stage gift certificates, create and manage them in your Production environment. After a certificate is created, its value is fixed and can only be redeemed.
Whether a gift certificate is redeemable depends on its status and whether it's enabled. After you create a gift certificate, its value can’t be edited. It can only be redeemed.
| Status | Description | Enabled=True | Enabled=False |
|---|---|---|---|
| Pending | An existing, unredeemable gift certificate | Not redeemable | Not redeemable |
| Issued | An existing, unused gift certificate | Redeemable | Not redeemable |
| Partially Redeemed | A gift certificate with part of the balance redeemed | Redeemable | Not redeemable |
| Redeemed | A gift certificate with no remaining balance | Not redeemable | Not redeemable |
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Click App Launcher
, and then select .
To edit or delete a coupon, use the menu at the end of the row. - Click New.
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Enter the required information and click Apply.
System-generated gift certificate codes are 16 characters and alpha-numeric. Salesforce B2C Commerce supports legacy 10-character codes for backward compatibility.
- To view the list of gift certificates, click Find.