---
schema_version: "1"
id: 98810a1e68667a3c577048de403dac459d357ffc8ccf47f617c2087c5000e2e6
title: Create a Gift Certificate
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_creating_gift_certificates.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_creating_gift_certificates.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fb26b5ac5007d7a0a10d3d2d1d8deb77c57ed6443ee8701e13155e9819cfbe03
description: Create an individual gift certificate in Business Manager and set its value and status. Because you can't stage gift certificates, create and manage them in your Production environment. After a certificate is created, its value is fixed and can only be redeemed.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Create a Gift Certificate

Create an individual gift certificate in Business Manager and set its value and status. Because you can't stage gift certificates, create and manage them in your Production environment. After a certificate is created, its value is fixed and can only be redeemed.

Whether a gift certificate is redeemable depends on its status and whether it's enabled. After you create a gift certificate, its value can’t be edited. It can only be redeemed.

   
| Status | Description | Enabled=True | Enabled=False |
| --- | --- | --- | --- |
| Pending | An existing, unredeemable gift certificate | Not redeemable | Not redeemable |
| Issued | An existing, unused gift certificate | Redeemable | Not redeemable |
| Partially Redeemed | A gift certificate with part of the balance redeemed | Redeemable | Not redeemable |
| Redeemed | A gift certificate with no remaining balance | Not redeemable | Not redeemable |

1. Click App Launcher ![App Launcher](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/cc/b2c_merchandiser_administrator/images/appLauncher.png), and then select **Merchant Tools** | **site** | **Online Marketing** | **Gift Certificates**.
    
    To edit or delete a coupon, use the menu at the end of the row.
2. Click **New**.
3. Enter the required information and click **Apply**.
    
    System-generated gift certificate codes are 16 characters and alpha-numeric. Salesforce B2C Commerce supports legacy 10-character codes for backward compatibility.
4. To view the list of gift certificates, click **Find**.