Bring generative AI chat-based help directly into Business Manager using Commerce Agent Help Chat. This agent guides you through commerce tasks and gives you contextual guidance and deep links using the latest help resources.
Note Commerce Agent Help Chat is a pilot or beta service that is subject to the Beta Services
Terms at Salesforce.com or a written Unified Pilot Agreement if executed by Customer, and
applicable terms in the Product Terms Directory. Use of this pilot or beta service is at the
Customer's sole discretion.
- To set up Merchant Agent, follow the checklist in Merchant Agent Setup for B2C Commerce.
-
Click App Launcher
, and then select .
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Turn on the Commerce Agent Help Chat toggle.
For more information, see Set Feature Switches (Toggles) in B2C Commerce
After setup is complete, users can open the sidebar in Business Manager and ask questions in natural language or select suggested prompts to get answers.