---
schema_version: "1"
id: 316c76d628aee7ebf764069d1ea472b5a4bd522f0036de315e7bf11d5199f88b
title: Guide Your Users Through Commerce Tasks with Commerce Agent Help Chat (Beta)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_commerce_ai_agent_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_commerce_ai_agent_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 757c40e6000ed5a633f69f3215e2987d2d16ce4f6bdc1fc5e798d14b5979fe69
description: Bring generative AI chat-based help directly into Business Manager using Commerce Agent Help Chat. This agent guides you through commerce tasks and gives you contextual guidance and deep links using the latest help resources.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Guide Your Users Through Commerce Tasks with Commerce Agent Help Chat (Beta)

Bring generative AI chat-based help directly into Business Manager using Commerce Agent Help Chat. This agent guides you through commerce tasks and gives you contextual guidance and deep links using the latest help resources.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/images/icon_note.png)

Note Commerce Agent Help Chat is a pilot or beta service that is subject to the Beta Services Terms at Salesforce.com or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the Product Terms Directory. Use of this pilot or beta service is at the Customer's sole discretion.

1. To set up Merchant Agent, follow the checklist in [Merchant Agent Setup for B2C Commerce](https://help.salesforce.com/s/articleView?id=cc.b2c_merchant_agent_setup.htm&type=5&language=en_US).
2. Click App Launcher ![App Launcher](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/cc/b2c_merchandiser_administrator/images/appLauncher.png), and then select **Administration** | **Global Preferences** | **Feature Switches**.
3. Turn on the **Commerce Agent Help Chat** toggle.
    
    For more information, see [Set Feature Switches (Toggles) in B2C Commerce](https://help.salesforce.com/s/articleView?id=cc.b2c_feature_switches.htm&type=5&language=en_US)

After setup is complete, users can open the sidebar in Business Manager and ask questions in natural language or select suggested prompts to get answers.