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Add Excluded Products to a Promotion in B2C Commerce

Specify products to be excluded from order promotions. For example, you can exclude products (SKUs) that represent gift certificates or products that don't qualify for any promotion because they’re already discounted in price books.

This option is available for order promotions of type: With amount of qualifying products.

  1. Click App Launcher App Launcher, and then select Merchant Tools | Site | Online Marketing | Promotions.
  2. On the Promotions page, enter or select the general promotion information.
  3. Select Order for the Promotion Class and select a promotion type.
  4. To specify excluded products, Click Edit.
  5. On the Product Include/Exclude window, specify the qualifier, operator, value, and catalog of products to be included in the list of excluded products.

    If the Qualifier is ID, search and select multiple products in one step with the Business Manager product selection pop-up page. You can also use a name in the search along with the ID (for example, "S1653098, Nokia*").

  6. Click Add to add additional types of products to the list.
Example
Example

"10% discount on orders of $100 or more (DOES NOT INCLUDE GIFT CERTS)".

The assumption is that gift certificates are created as SKUs in the catalog. The storefront user interface shows "10% item-level discount", so it's important that it's set up as an order-level promotion and not a product-level promotion.

The merchant creates this promotion:

Setting Value
Promotion class Order
Promotion type With amount of qualifying products
Discount Buy $100 or more and get 10% off
Non-qualifying products Gift certificates
  • The customer adds a gift certificate for $50 and DVDs costing $60 to the cart. The total order value is $110. The Order promotion doesn't apply because the $100 threshold hasn’t been reached ($110 - GiftCerts = $60).
  • The customer adds more DVDs to cart; so that the cart now contains gift certificate $50 and DVDs costing $105. The order promotion now applies because the $100 threshold has been reached. The 10% discount applies on the order value excluding the gift certificates ($155 - GiftCerts = $105; discount = $10.50)