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Configure the C360 Semantic Model

The Tableau Next C360 semantic model template offers a unified perspective of your data by consolidating metrics from various Customer 360 features, such as Sales, Service, Marketing, and Commerce. The template installs the semantic model and more than 40 pre-configured metrics, including open pipeline, open and closed cases, email delivery and open rates. These detailed insights are designed to support program managers and stakeholders. By providing a clear breakdown of performance across multiple dimensions, the template allows effective progress monitoring, the identification of areas needing improvement, and the execution of data-driven decision-making.

Required Editions

View supported editions.
User Permissions Needed
To view Marketplace templates: Tableau Unmetered Platform Analyst or Tableau Next Platform Analyst permission set
To install semantic models in Data 360: Data Cloud Architect permission set

This template is designed to work with the Customer 360 data model that incorporates data from multiple parts of your business, like sales, service, marketing, and commerce.

  1. On the Tableau Next home page, select Marketplace.
    1. In the Search box, enter C360, and select the C360 Semantic Model tile.
    2. Or, from your Tableau Next workspace, click Add, and select Semantic Model.
      The semantic model option in the Add dropdown list.
    3. Under Create New, select From Marketplace.
      Create a semantic model from the Marketplace.
    4. Select the C360 Semantic Model tile.
      Select the C360 Semantic Model template.
  2. View the template details and click Next to start the installation process.

The template generates the semantic model and metrics, displaying the installation progress. After installation is complete, use the semantic model and metrics to view your Customer 360 data and create your own custom metrics, visualizations, and dashboards.

See Also