Call Center reports help you analyze the Salesforce CRM Call Center phone calls that were handled by you and your team.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
| Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions |
| User Permissions Needed | |
|---|---|
| To run reports: |
Run Reports AND Read on the records included in report |
Special Features of Call Center Reports
Consider the following when running standard call center reports:
- The My Team's Calls This Week gives you information about the calls that were handled by the call center users on your team during the past week, including associated records and the result of each call.
- The My Calls Today report gives you information about the calls that you initiated or received during the past day, including associated records and the result of each call.
- The My Calls This Week report gives you information about the calls that you initiated or received during the past week, including associated records and the result of each call.