---
schema_version: "1"
id: 46173e9181ba5d8cd3636a1d0d42d5602085f4b9f2fd5f8778c3ce58a59c6775
title: Salesforce CRM Call Center Reports
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/cti_reports.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.cti_reports.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a2311953573a7c2334fe06b84893e349e9b12f0156323525af2cf22cc3ba6c82
description: Call Center reports help you analyze the Salesforce CRM Call Center phone calls that were handled by you and your team.
products:
  - Cross Cloud
release: "264"
---
# Salesforce CRM Call Center Reports

Call Center reports help you analyze the Salesforce CRM Call Center phone calls that were handled by you and your team.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" id="d66615e77">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d66615e77 ">To run reports:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d66615e77 ">
            <p>Run Reports </p>
            <p style="margin-bottom:0;">AND</p>
            <p style="margin-bottom:0;"> Read on the records included in report</p>
          </td>

        </tr>
      </tbody>
    </table>

## Special Features of Call Center Reports

Consider the following when running standard call center reports:

- The My Team's Calls This Week gives you information about the calls that were handled by the call center users on your team during the past week, including associated records and the result of each call.
- The My Calls Today report gives you information about the calls that you initiated or received during the past day, including associated records and the result of each call.
- The My Calls This Week report gives you information about the calls that you initiated or received during the past week, including associated records and the result of each call.