Use the Analytics for Communications - Consumer dashboards to get quick insights into key customer account or subscription metrics, provide better service to your customers, and enhance their experience.
Required Editions
| Available in: Developer Edition and for an extra cost in Enterprise, Performance, and Unlimited Editions |
The Analytics for Communications - Consumer app includes two dashboards.
- Account Highlights
- Subscription Highlights
Account Highlights
The Account Highlights embedded dashboard surfaces key account-level metrics such as customer tenure, customer lifetime value, total interactions, average handling time, data usage, total spend, and payment frequency. If there’s at least 120 days of historical data, you see a comparison of the last 30 and 90 days of usage, payment, and payment frequency data.
The dashboard answers these questions.
- How many customer interactions happened in the last 14 days?
- What’s the average handling time?
- What’s the data usage for the last 30 days?
- How much did the customer spend in the last 30 days?
- What’s the payment frequency in the last 30 days?
- How’s the data usage, amount spent, and payment frequency in the last 30 days compared to the previous 90 days?
Subscription Highlights
The Subscription Highlights embedded dashboard surfaces key subscription-level metrics such as customer interactions, average handling time, data usage, total spend, and days since last payment.
The dashboard answers these questions.
- How many customer interactions happened in the last 14 days?
- What’s the average handling time?
- What’s the data usage for the last 30 days?
- How much did the customer spend in the last 30 days?
- When did the customer make their last payment?