---
schema_version: "1"
id: 7b9c476a7e4a523c6424262fd74c639d78f1d92cf91b60b08b3fae98f25afab3
title: Analytics for Communications - Consumer Dashboards
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/analytics/264-0-0/bi_template_comms_consumer_dashboards.md
canonical_url: https://help.salesforce.com/s/articleView?id=analytics.bi_template_comms_consumer_dashboards.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3e24a67063281229946a33b6bc517d49c2721a3baea2bd219b24df1fcfac80aa
description: Use the Analytics for Communications - Consumer dashboards to get quick insights into key customer account or subscription metrics, provide better service to your customers, and enhance their experience.
products:
  - CRM Analytics
  - Cross Cloud
release: "264"
---
# Analytics for Communications - Consumer Dashboards

Use the Analytics for Communications - Consumer dashboards to get quick insights into key customer account or subscription metrics, provide better service to your customers, and enhance their experience.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Developer Edition and for an extra cost in Enterprise, Performance, and Unlimited Editions</td></tr></tbody></table>

The Analytics for Communications - Consumer app includes two dashboards.

- Account Highlights
- Subscription Highlights

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_note.png)

Note To see metrics related to payment and usage data in your dashboards, your Salesforce admin must [import payment and usage data from an external source](https://help.salesforce.com/s/articleView?id=analytics.bi_template_comms_cons_import_csv.htm&release=264.0.0&type=5 "Add payment and usage data from an external source to the Analytics for Communications - Consumer App.") to the app.

## Account Highlights

The Account Highlights embedded dashboard surfaces key account-level metrics such as customer tenure, customer lifetime value, total interactions, average handling time, data usage, total spend, and payment frequency. If there’s at least 120 days of historical data, you see a comparison of the last 30 and 90 days of usage, payment, and payment frequency data.

The dashboard answers these questions.

- How many customer interactions happened in the last 14 days?
- What’s the average handling time?
- What’s the data usage for the last 30 days?
- How much did the customer spend in the last 30 days?
- What’s the payment frequency in the last 30 days?
- How’s the data usage, amount spent, and payment frequency in the last 30 days compared to the previous 90 days?

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_note.png)

Note When the payment and usage data isn’t available for the account, the dashboard shows first call resolution, activation time, and orders instead of the payment and usage metrics.

## Subscription Highlights

The Subscription Highlights embedded dashboard surfaces key subscription-level metrics such as customer interactions, average handling time, data usage, total spend, and days since last payment.

The dashboard answers these questions.

- How many customer interactions happened in the last 14 days?
- What’s the average handling time?
- What’s the data usage for the last 30 days?
- How much did the customer spend in the last 30 days?
- When did the customer make their last payment?

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-analytics-bi-264-0-0-production-enus/ec791473-f5b4-4f64-a656-9104f455d966/images/icon_note.png)

Note When the payment and usage data isn’t available for the subscription, the dashboard shows first call resolution, activation time, and orders instead of the payment and usage metrics.