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cgcloud__Account_Task__c

This object represents the details of the customer task (customer issue). This object is available in API version 54.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

LastReferencedDate

  • Type: dateTime
  • Properties: Filter, Nillable, Sort
  • Description: Most recent date on which a user referenced this record.

LastViewedDate

  • Type: dateTime
  • Properties: Filter, Nillable, Sort
  • Description: Most recent date on which a user viewed this record.

Name

  • Type: string
  • Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
  • Description: Name of this record.

RecordTypeId

  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: Record type of the record.

    This is a relationship field.

  • Relationship Name: RecordType
  • Relationship Type: Lookup
  • Refers To: RecordType

cgcloud__Account_Task_Template__c

  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: Reference to the template.

    This is a relationship field.

  • Relationship Name: cgcloud__Account_Task_Template__r
  • Relationship Type: Lookup
  • Refers To: cgcloud__Account_Task_Template__c

cgcloud__Account__c

  • Type: reference
  • Properties: Create, Filter, Group, Sort
  • Description: Reference to the customer.

    This is a relationship field.

  • Relationship Name: cgcloud__Account__r
  • Relationship Type: Master-detail
  • Refers To: Account (Master object)

cgcloud__Accountable__c

  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: Reference to the owner of the task.

    This is a relationship field.

  • Relationship Name: cgcloud__Accountable__r
  • Relationship Type: Lookup
  • Refers To: User

cgcloud__Asset__c

  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: Reference to the asset.

    This is a relationship field.

  • Relationship Name: cgcloud__Asset__r
  • Relationship Type: Lookup
  • Refers To: Asset

cgcloud__Classification__c

  • Type: picklist
  • Properties: Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Description: Specifies the area that causes the issue.
  • Default value: Inquiry
  • Possible values:
    • Asset Maintenance
    • Asset Replacement
    • Asset Retirement
    • Company
    • Complaint
    • Inquiry
    • Order
    • Placement
    • Private
    • Repair Asset
    • Service
    • TimeEntry—Time Entry
    • Training
    • Vehicle

cgcloud__Creation_Date__c

  • Type: date
  • Properties: Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
  • Description: Date on which the customer task was created.

cgcloud__Description_Language_1__c

  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: Stores the description of language 1.

cgcloud__Description_Language_2__c

  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: Stores the description of language 2.

cgcloud__Description_Language_3__c

  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: Stores the description of language 3.

cgcloud__Description_Language_4__c

  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: Stores the description of language 4.

cgcloud__Description__c

  • Type: string
  • Properties: Filter, Nillable, Sort
  • Description: Description based on the user-specified language.

    This is a calculated field.

  • Formula: 
    CASE($User.cgcloud__Language_Postfix__c,
  "Language1", cgcloud__Description_Language_1__c,
  "Language2", BLANKVALUE(cgcloud__Description_Language_2__c,cgcloud__Description_Language_1__c),
  "Language3", BLANKVALUE(cgcloud__Description_Language_3__c,cgcloud__Description_Language_1__c),
  "Language4", BLANKVALUE(cgcloud__Description_Language_4__c,cgcloud__Description_Language_1__c),
  cgcloud__Description_Language_1__c)

cgcloud__Due_Date__c

  • Type: date
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: Date by which the action is to be done.

cgcloud__Note__c

  • Type: textarea
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: Specifies a note for the customer task.

cgcloud__Phase__c

  • Type: picklist
  • Properties: Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
  • Description: Phase of the customer task.
  • Default value: Initial
  • Possible values:
    • Cancelled—Canceled
    • Closed—Completed
    • Initial
    • Released

cgcloud__Priority__c

  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Description: Priority of the customer task.
  • Possible values:
    • A
    • B
    • C

cgcloud__Responsible__c

  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: Reference to the responsible user.

    This is a relationship field.

  • Relationship Name: cgcloud__Responsible__r
  • Relationship Type: Lookup
  • Refers To: User

cgcloud__Sales_Org__c

  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Description: Sales org to which the account task belongs.
  • Possible values:
    • 0000
    • 0001
    • 0002
    • 0003

cgcloud__Workflow__c

  • Type: string
  • Properties: Filter, Nillable, Sort
  • Description: Reference to the workflow.

    This is a calculated field.

  • Formula: 
    cgcloud__Account_Task_Template__r.cgcloud__Workflow__r.Name

Associated Objects

Associated Objects

This object has these associated objects. If the API version isn’t specified, they are available in the same API versions as this object. Otherwise, they are available in the specified API version and later.