---
schema_version: "1"
id: ec1205a5f418b5e1d40f7f2845f7197835c8aa8499bb69bd316ee34b25836641
title: cgcloud__Account_Task__c
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/retail_api/sforce_api_objects_cgcloud__account_task__c.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.retail_api.meta/retail_api/sforce_api_objects_cgcloud__account_task__c.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 46592a2f55c0b4421716fe12c84c9e8c0433c18b6fde28a83183c14b0f8e054a
description: This object represents the details of the customer task (customer issue). This object is available in API version 54.0 and later.
---
# cgcloud\_\_Account\_Task\_\_c

This object represents the details of the customer task (customer issue). This object is available in API version 54.0 and later.

## Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

## Fields

### LastReferencedDate

- **Type**: dateTime
- **Properties**: Filter, Nillable, Sort
- **Description**: Most recent date on which a user referenced this record.

### LastViewedDate

- **Type**: dateTime
- **Properties**: Filter, Nillable, Sort
- **Description**: Most recent date on which a user viewed this record.

### Name

- **Type**: string
- **Properties**: Autonumber, Defaulted on create, Filter, idLookup, Sort
- **Description**: Name of this record.

### RecordTypeId

- **Type**: reference
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: Record type of the record.
    
    This is a relationship field.
- **Relationship Name**: RecordType
- **Relationship Type**: Lookup
- **Refers To**: RecordType

### cgcloud\_\_Account\_Task\_Template\_\_c

- **Type**: reference
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: Reference to the template.
    
    This is a relationship field.
- **Relationship Name**: cgcloud\_\_Account\_Task\_Template\_\_r
- **Relationship Type**: Lookup
- **Refers To**: cgcloud\_\_Account\_Task\_Template\_\_c

### cgcloud\_\_Account\_\_c

- **Type**: reference
- **Properties**: Create, Filter, Group, Sort
- **Description**: Reference to the customer.
    
    This is a relationship field.
- **Relationship Name**: cgcloud\_\_Account\_\_r
- **Relationship Type**: Master-detail
- **Refers To**: Account (Master object)

### cgcloud\_\_Accountable\_\_c

- **Type**: reference
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: Reference to the owner of the task.
    
    This is a relationship field.
- **Relationship Name**: cgcloud\_\_Accountable\_\_r
- **Relationship Type**: Lookup
- **Refers To**: User

### cgcloud\_\_Asset\_\_c

- **Type**: reference
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: Reference to the asset.
    
    This is a relationship field.
- **Relationship Name**: cgcloud\_\_Asset\_\_r
- **Relationship Type**: Lookup
- **Refers To**: Asset

### cgcloud\_\_Classification\_\_c

- **Type**: picklist
- **Properties**: Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- **Description**: Specifies the area that causes the issue.
- **Default value**: Inquiry
- **Possible values**:
    - Asset Maintenance
    - Asset Replacement
    - Asset Retirement
    - Company
    - Complaint
    - Inquiry
    - Order
    - Placement
    - Private
    - Repair Asset
    - Service
    - TimeEntry—Time Entry
    - Training
    - Vehicle

### cgcloud\_\_Creation\_Date\_\_c

- **Type**: date
- **Properties**: Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
- **Description**: Date on which the customer task was created.

### cgcloud\_\_Description\_Language\_1\_\_c

- **Type**: string
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: Stores the description of language 1.

### cgcloud\_\_Description\_Language\_2\_\_c

- **Type**: string
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: Stores the description of language 2.

### cgcloud\_\_Description\_Language\_3\_\_c

- **Type**: string
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: Stores the description of language 3.

### cgcloud\_\_Description\_Language\_4\_\_c

- **Type**: string
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: Stores the description of language 4.

### cgcloud\_\_Description\_\_c

- **Type**: string
- **Properties**: Filter, Nillable, Sort
- **Description**: Description based on the user-specified language.
    
    This is a calculated field.
- **Formula**:
    
    CASE($User.cgcloud\_\_Language\_Postfix\_\_c,
      "Language1", cgcloud\_\_Description\_Language\_1\_\_c,
      "Language2", BLANKVALUE(cgcloud\_\_Description\_Language\_2\_\_c,cgcloud\_\_Description\_Language\_1\_\_c),
      "Language3", BLANKVALUE(cgcloud\_\_Description\_Language\_3\_\_c,cgcloud\_\_Description\_Language\_1\_\_c),
      "Language4", BLANKVALUE(cgcloud\_\_Description\_Language\_4\_\_c,cgcloud\_\_Description\_Language\_1\_\_c),
      cgcloud\_\_Description\_Language\_1\_\_c)

### cgcloud\_\_Due\_Date\_\_c

- **Type**: date
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: Date by which the action is to be done.

### cgcloud\_\_Note\_\_c

- **Type**: textarea
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: Specifies a note for the customer task.

### cgcloud\_\_Phase\_\_c

- **Type**: picklist
- **Properties**: Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
- **Description**: Phase of the customer task.
- **Default value**: Initial
- **Possible values**:
    - Cancelled—Canceled
    - Closed—Completed
    - Initial
    - Released

### cgcloud\_\_Priority\_\_c

- **Type**: picklist
- **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- **Description**: Priority of the customer task.
- **Possible values**:
    - A
    - B
    - C

### cgcloud\_\_Responsible\_\_c

- **Type**: reference
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: Reference to the responsible user.
    
    This is a relationship field.
- **Relationship Name**: cgcloud\_\_Responsible\_\_r
- **Relationship Type**: Lookup
- **Refers To**: User

### cgcloud\_\_Sales\_Org\_\_c

- **Type**: picklist
- **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- **Description**: Sales org to which the account task belongs.
- **Possible values**:
    - 0000
    - 0001
    - 0002
    - 0003

### cgcloud\_\_Workflow\_\_c

- **Type**: string
- **Properties**: Filter, Nillable, Sort
- **Description**: Reference to the workflow.
    
    This is a calculated field.
- **Formula**:
    
    cgcloud\_\_Account\_Task\_Template\_\_r.cgcloud\_\_Workflow\_\_r.Name

## Associated Objects

### Associated Objects

This object has these associated objects. If the API version isn’t specified, they are available in the same API versions as this object. Otherwise, they are available in the specified API version and later.

- **[cgcloud\_\_Account\_Task\_\_cChangeEvent](https://developer.salesforce.com/docs/atlas.en-us.retail_api.meta/retail_api/sforce_api_associated_objects_change_event.htm "A ChangeEvent object is available for each object that supports Change Data Capture. You can subscribe to a stream of change events using Change Data Capture to receive data tied to record changes in Salesforce. Changes include record creation, updates to an existing record, deletion of a record, and undeletion of a record. A change event isn’t a Salesforce object—it doesn’t support CRUD operations or queries. It’s included in the object reference so you can discover which Salesforce objects support change events.")**: Change events are available for the object.
- **[cgcloud\_\_Account\_Task\_\_cFeed](https://developer.salesforce.com/docs/atlas.en-us.retail_api.meta/retail_api/sforce_api_associated_objects_feed.htm "StandardObjectNameFeed is the model for all feed objects associated with standard objects. These objects represent the posts and feed-tracked changes of a standard object.")**: Feed tracking is available for the object.
- **[cgcloud\_\_Account\_Task\_\_cHistory](https://developer.salesforce.com/docs/atlas.en-us.retail_api.meta/retail_api/sforce_api_associated_objects_history.htm "StandardObjectNameHistory is the model for all history objects associated with standard objects. These objects represent the history of changes to the values in the fields of a standard object.")**: History is available for the tracked fields of the object.
- **[cgcloud\_\_Account\_Task\_\_cOwnerSharingRule](https://developer.salesforce.com/docs/atlas.en-us.retail_api.meta/retail_api/sforce_api_associated_objects_ownersharingrule.htm "StandardObjectNameOwnerSharingRule is the model for all owner sharing rule objects associated with standard objects. These objects represent a rule for sharing a standard object with users other than the owner.")**: Sharing rules are available for the object.
- **[cgcloud\_\_Account\_Task\_\_cShare](https://developer.salesforce.com/docs/atlas.en-us.retail_api.meta/retail_api/sforce_api_associated_objects_share.htm "StandardObjectNameShare is the model for all share objects associated with standard objects. These objects represent a sharing entry on the standard object.")**: Sharing is available for the object.