VoiceCallInsightReason

Represents the voice call insight reason that contains the insight keyword, insight moments associated with a keyword, and the number of keyword occurrences. This object is available in API version 66.0 and later.

Important

Where possible, we changed noninclusive terms to align with our company value of Equality. We maintained certain terms to avoid any effect on customer implementations.

Supported Calls

describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

Einstein Conversation Insight must be enabled and the user requires the Conversation Insights for Sales permission set.

Fields

Field	Details
Name	Type string Properties Filter, Group, idLookup, Sort Description Required. The name of the insight reason.
OccurrenceInfo	Type string Properties Filter, Nillable, Sort Description The metadata associated with the insight reason.
OccurrenceSnippet	Type textarea Properties Nillable Description The specific excerpt from the voice call transcript that helped generate the insight. Reserved for future use.
VoiceCallInsightId	Type reference Properties Filter, Group, Sort Description Required. ID of the VoiceCallInsight data associated with a voice call. Each record represents the call insight of a specific recording or transcript within a call. This field is a relationship field. Relationship Name VoiceCallInsight Relationship Type Master-detail Refers To VoiceCallInsight (the master object)