---
schema_version: "1"
id: 74466f3ceee1e78bd467f0943f8e30f9c2e75204603dd884ff6e1827e6077218
title: VoiceCallInsightReason
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_voicecallinsightreason.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_voicecallinsightreason.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: aab927dccae87af758011c3e62ee13df608c010c9eda8a5139b6f8dfa61dd940
description: Represents the voice call insight reason that contains the insight keyword, insight moments associated with a keyword, and the number of keyword occurrences. This object is available in API version 66.0 and later.
---
# VoiceCallInsightReason

Represents the voice call insight reason that contains the insight keyword, insight moments associated with a keyword, and the number of keyword occurrences. This object is available in API version 66.0 and later.

![Important](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/images/icon_note_important.png)

#### Important

Where possible, we changed noninclusive terms to align with our company value of Equality. We maintained certain terms to avoid any effect on customer implementations.

## Supported Calls

describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

## Special Access Rules

Einstein Conversation Insight must be enabled and the user requires the Conversation Insights for Sales permission set.

## Fields

| Field | Details |
| --- | --- |
| Name | 
Type

string

Properties

Filter, Group, idLookup, Sort

Description

Required. The name of the insight reason.



 |
| OccurrenceInfo | 

Type

string

Properties

Filter, Nillable, Sort

Description

The metadata associated with the insight reason.



 |
| OccurrenceSnippet | 

Type

textarea

Properties

Nillable

Description

The specific excerpt from the voice call transcript that helped generate the insight. Reserved for future use.



 |
| VoiceCallInsightId | 

Type

reference

Properties

Filter, Group, Sort

Description

Required. ID of the VoiceCallInsight data associated with a voice call. Each record represents the call insight of a specific recording or transcript within a call.

This field is a relationship field.

Relationship Name

VoiceCallInsight

Relationship Type

Master-detail

Refers To

VoiceCallInsight (the master object)



 |