VendorCallCenterStatusMap

Stores a mapping between a call center vendor agent status and a Salesforce presence status for an associated call center. This object is available in API version 54.0 and later.

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Special Access Rules

To access this object, Omni-Channel and Salesforce Voice must be enabled.

Fields

Field	Details
CallCenterId	Type reference Properties Create, Filter, Group, Sort, Update Description Reference to a call center. This is a relationship field. Relationship Name CallCenter Relationship Type Lookup Refers To CallCenter
ExternalStatus	Type string Properties Create, Filter, Group, idLookup, Sort, Update Description Status value to set for the call center vendor agent.
ServicePresenceStatusId	Type reference Properties Create, Filter, Group, Sort, Update Description Reference to a presence status that can be assigned to a service channel. This is a relationship field. Relationship Name ServicePresenceStatus Relationship Type Lookup Refers To ServicePresenceStatus