---
schema_version: "1"
id: e525d8f19dad23d14a85825810c015b6f7142f0fcf75bee5a66e8bd36d93dbf6
title: VendorCallCenterStatusMap
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_vendorcallcenterstatusmap.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_vendorcallcenterstatusmap.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: d786bad73f88b21750655c199cbe762c61ad76175d17e2e5e33d6ce5c285baf4
description: Stores a mapping between a call center vendor agent status and a Salesforce presence status for an associated call center. This object is available in API version 54.0 and later.
---
# VendorCallCenterStatusMap

Stores a mapping between a call center vendor agent status and a Salesforce presence status for an associated call center. This object is available in API version 54.0 and later.

## Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

## Special Access Rules

To access this object, Omni-Channel and Salesforce Voice must be enabled.

## Fields

| Field | Details |
| --- | --- |
| CallCenterId | 
Type

reference

Properties

Create, Filter, Group, Sort, Update

Description

Reference to a call center.

This is a relationship field.

Relationship Name

CallCenter

Relationship Type

Lookup

Refers To

CallCenter



 |
| ExternalStatus | 

Type

string

Properties

Create, Filter, Group, idLookup, Sort, Update

Description

Status value to set for the call center vendor agent.



 |
| ServicePresenceStatusId | 

Type

reference

Properties

Create, Filter, Group, Sort, Update

Description

Reference to a presence status that can be assigned to a service channel.

This is a relationship field.

Relationship Name

ServicePresenceStatus

Relationship Type

Lookup

Refers To

ServicePresenceStatus



 |