ServiceChannelStatusField

Represents the values that you use to indicate completed and in-progress work item status for the status field in the Status-Based Capacity routing model. This object is available in API version 49.0 and later.

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Special Access Rules

To access this object, Omni-Channel and Status-Based Capacity Model must be enabled.

Fields

Field	Details
ServiceChannelId	Type reference Properties Create, Filter, Group, Sort Description The ID of the service channel.
Type	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort Description For the field that you use to track work status, specifies whether the values are for completed or in-progress work.
Value	Type string Properties Create, Filter, Group, Sort Description Specifies the values that you use to indicate completed and in-progress work status. Valid values are `Completed`, `InProgress`, and `Paused`.