---
schema_version: "1"
id: 6c4f6d2e744e9807596d72e6d2bdf5f5ce3cb2dd8d95cfc0593aa05474bdd55d
title: ServiceChannelStatusField
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_servicechannelstatusfield.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_servicechannelstatusfield.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: b5224ae556fee59950630cb3647613741b24b475682b01eeb577171ea3d7f8cc
description: Represents the values that you use to indicate completed and in-progress work item status for the status field in the Status-Based Capacity routing model. This object is available in API version 49.0 and later.
---
# ServiceChannelStatusField

Represents the values that you use to indicate completed and in-progress work item status for the status field in the Status-Based Capacity routing model. This object is available in API version 49.0 and later.

## Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

## Special Access Rules

To access this object, [Omni-Channel](https://help.salesforce.com/articleView?id=omnichannel_intro.htm&type=5&language=en_US) and Status-Based Capacity Model must be enabled.

## Fields

| Field | Details |
| --- | --- |
| ServiceChannelId | 
Type

reference

Properties

Create, Filter, Group, Sort

Description

The ID of the service channel.



 |
| Type | 

Type

picklist

Properties

Create, Filter, Group, Nillable, Restricted picklist, Sort

Description

For the field that you use to track work status, specifies whether the values are for completed or in-progress work.



 |
| Value | 

Type

string

Properties

Create, Filter, Group, Sort

Description

Specifies the values that you use to indicate completed and in-progress work status. Valid values are Completed, InProgress, and Paused.



 |