Salesforce Docs Portal

ProductEntitlementTemplate

Represents predefined terms of customer support (Entitlement) that users can add to products (Product2).

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve()

Special Access Rules

As of Summer ’20 and later, only Salesforce admins, users with access to the Case, Entitlement, or Work Order objects, and users with the View Setup and Configuration permission can access this object.

Fields

Field Details
EntitlementTemplateId
Type
reference
Properties
Create, Filter, Group, Sort
Description
Required. ID of the entitlement template. Must be a valid ID.
Product2Id
Type
reference
Properties
Create, Filter, Group, Sort
Description
Required. ID of the Product2 associated with the entitlement template. Must be a valid ID.

Usage

Use to query and manage entitlement templates.