Represents the actions available to the supervisors of a Command Center for
Service configuration. This object is available in API version 56.0 and later.
Supported Calls
create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()
Special Access Rules
To access this object, Omni-Channel must be enabled.
Only authenticated internal and external users can access this object.
Fields
| DisplayOrder |
- Type
- int
- Properties
- Create, Filter, Group, Nillable, Sort
- Description
- The order in which the action is displayed.
|
| OmniSupervisorActionType |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort
- Description
- An action that a supervisor can perform.
- Possible values are:
- AgentDetails.CustomAction
-
AllAgents.AWSDashboard—All Agents - View
Amazon Real-Time Metrics
- AllAgents.AssignLearning
- AllAgents.ChangeQueues
- AllAgents.ChangeSkills
- AllAgents.CustomAction
-
AssignedWork.AWSDashboard—Assigned Work -
View Amazon Real-Time Metrics
- AssignedWork.CustomAction
- AssignedWorkDetails.CustomAction
- QueueDetails.CustomAction
-
QueuesBacklog.AWSDashboard—Queues Backlog
- View Amazon Real-Time Metrics
- QueuesBacklog.CustomAction
-
QueuesBacklog.ManageQueues—Queues Backlog
- Assign Agents to Queues
- SkillDetails.CustomAction
-
SkillsBacklog.AWSDashboard—Skills Backlog
- View Amazon Real-Time Metrics
- SkillsBacklog.CustomAction
|
| OmniSupervisorConfigId |
- Type
- reference
- Properties
- Create, Filter, Group, Sort
- Description
- A unique identifier for the Command Center for Service
configuration.
- This field is a relationship field.
- Relationship Name
- OmniSupervisorConfig
- Relationship Type
- Lookup
- Refers To
- OmniSupervisorConfig
|
