---
schema_version: "1"
id: 227794f1e1f74ca5f1cfd5ef6730aea348c49da0fe382a8c37a6c83c67277f06
title: OmniSupervisorConfigAction
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/object_reference/sforce_api_objects_omnisupervisorconfigaction.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_omnisupervisorconfigaction.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: c935e1195914d94db6e2efe2750cb82bf7a4fc8741a044eb2e026e9d42071bd1
description: Represents the actions available to the supervisors of a Command Center for Service configuration. This object is available in API version 56.0 and later.
---
# OmniSupervisorConfigAction

Represents the actions available to the supervisors of a Command Center for Service configuration. This object is available in API version 56.0 and later.

## Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

## Special Access Rules

To access this object, [Omni-Channel](https://help.salesforce.com/articleView?id=omnichannel_intro.htm&type=5&language=en_US) must be enabled.

Only authenticated internal and external users can access this object.

## Fields

| Field | Details |
| --- | --- |
| DisplayOrder | 
Type

int

Properties

Create, Filter, Group, Nillable, Sort

Description

The order in which the action is displayed.



 |
| OmniSupervisorActionType | 

Type

picklist

Properties

Create, Filter, Group, Nillable, Restricted picklist, Sort

Description

An action that a supervisor can perform.

Possible values are:

- AgentDetails.CustomAction
- AllAgents.AWSDashboard—All Agents - View Amazon Real-Time Metrics
- AllAgents.AssignLearning
- AllAgents.ChangeQueues
- AllAgents.ChangeSkills
- AllAgents.CustomAction
- AssignedWork.AWSDashboard—Assigned Work - View Amazon Real-Time Metrics
- AssignedWork.CustomAction
- AssignedWorkDetails.CustomAction
- QueueDetails.CustomAction
- QueuesBacklog.AWSDashboard—Queues Backlog - View Amazon Real-Time Metrics
- QueuesBacklog.CustomAction
- QueuesBacklog.ManageQueues—Queues Backlog - Assign Agents to Queues
- SkillDetails.CustomAction
- SkillsBacklog.AWSDashboard—Skills Backlog - View Amazon Real-Time Metrics
- SkillsBacklog.CustomAction





 |
| OmniSupervisorConfigId | 

Type

reference

Properties

Create, Filter, Group, Sort

Description

A unique identifier for the Command Center for Service configuration.

This field is a relationship field.

Relationship Name

OmniSupervisorConfig

Relationship Type

Lookup

Refers To

OmniSupervisorConfig



 |