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Inquiry

Represents the details of an inquiry logged by a sales representative or other user. This object is available in API version 65.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), update(), upsert()

Fields

AccountId

  • Type: reference
  • Properties: Filter, Group, Nillable, Sort
  • Description: The account associated with the inquiry.

    This field is a relationship field.

  • Relationship Name: Account
  • Refers To: Account

CaseId

  • Type: reference
  • Properties: Create, Filter, Group, Sort
  • Description: The ID of the case associated with the inquiry. Inquiry is an extension of the case. This is a unique field.

    This field is a relationship field.

  • Relationship Name: Case
  • Relationship Type: Master-detail
  • Refers To: Case (the master object)

Comment

  • Type: textarea
  • Properties: Create, Nillable, Update
  • Description: The special handling instructions for Inquiry.

DisclaimerText

  • Type: textarea
  • Properties: Create, Nillable, Update
  • Description: The disclaimer that was presented to the user for the Inquiry.

InquiryChannelType

  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Description: Specifies the channel through which the inquiry was made.
  • Possible values:
    • Email
    • Fax
    • Call Center
    • Field Request
    • Web

IsSignatureCopyRequested

  • Type: boolean
  • Properties: Create, Defaulted on create, Filter, Group, Sort, Update
  • Description: Indicates whether the signature copy is requested (true) or not (false).
  • Default value: false

LastReferencedDate

  • Type: dateTime
  • Properties: Filter, Nillable, Sort
  • Description: The Timestamp for when the current user last viewed a record related to this record.

LastViewedDate

  • Type: dateTime
  • Properties: Filter, Nillable, Sort
  • Description: The timestamp for when the current user last viewed this record. If this value is null, it’s possible that this record was referenced (LastReferencedDate) and not viewed.

Name

  • Type: string
  • Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
  • Description: The name of the inquiry.

Priority

  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Description: The priority type of the inquiry.

Possible values are:

  • Yes
  • No

RecordTypeId

  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The record type of the inquiry.

    This field is a relationship field.

  • Relationship Name: RecordType
  • Refers To: RecordType

ReferenceRecordId

  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The reference record ID of the inquiry.

    This field is a polymorphic relationship field.

  • Relationship Name: ReferenceRecord
  • Refers To: Visit

ResponseContactPointRecId

  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The contact method through which the account receives the information.

    This field is a polymorphic relationship field.

  • Relationship Name: ResponseContactPointRec
  • Refers To: ContactPointAddress, ContactPointEmail, ContactPointPhone

SourceSystemIdentifier

  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The ID of the record in the external system.

SourceSystemName

  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The name of the external system that generated the record.

Status

  • Type: picklist
  • Properties: Defaulted on Create, Filter, Group, Nillable, Sort
  • Description: The status of the inquiry.
  • Default value: Draft
  • Possible values:
    • Assigned
    • Draft
    • Responded
    • Signed
    • Submitted

SubmittedDateTime

  • Type: dateTime
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: The date and time when the inquiry was submitted.

Territory2Id

  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The territory or organizational region associated with the inquiry.

    This field is a relationship field.

  • Relationship Name: Territory2
  • Refers To: Territory2

TerritoryName

  • Type: textarea
  • Properties: Create, Nillable, Update
  • Description: Stores the name of the related territory when the territory is deleted. This field is only used for reporting purposes.

Type

  • Type: picklist
  • Properties: Create, Filter, Group, Restricted picklist, Sort, Update
  • Description: The type or category of the inquiry.
  • Possible values:
    • Efficacy
    • Safety
    • Others

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

InquiryChangeEvent
Change events are available for the object.
InquiryFeed
Feed tracking is available for the object.
InquiryHistory
History is available for tracked fields of the object.